At Malta System, we are extremely proud that, in 10 years’ trading, we have NEVER lost a client through poor service or cost. This could be because when it comes to IT support packages we start where others stop.
Listed below are the managed support services we offer to ALL our clients, large or small, new or old. This Basic package is so comprehensive because it matters greatly to us that every customer is well looked after.
However, we recognize that our customers' needs are different, so we also offer Pro and Premium upgrades to ensure your more specific needs are met.
By getting to know your business inside out, our dedicated teams can offer strategic advice on which package is best suited to you, leaving you to focus on running your business.
Our professional IT support service offers total support and management for a fixed monthly cost. By choosing us as your IT support and cloud service provider, we will work together to ensure you get the maximum return on your investment.
Basic package provides unlimited remote support and servicing five days a week for a monthly base cost. If an on-site engineer is then required, we charge for their time spent with you.
With Pro package, all remote and on-site support is covered by the fixed monthly cost, and one of our on site engineering will be available five days per week as agreeds.
Premium package gives you the ultimate, bespoke cover where all costs are included and our engineers are available to you 24/7 to solve any technical issues, including remote and on-site support.